Frequently Asked Questions

Everything you need to know about your Journey Health experience.

What is the standard shipping timeframe for orders?

We typically process and ship orders within 1-2 business days. Domestic delivery usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

Are your materials sustainably sourced?

Yes, at Journey Health, we prioritize ethical manufacturing. Our apparel is crafted from organic cotton, recycled polyester, and eco-friendly dyes to ensure a minimal environmental footprint.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

How can I track my package once it has shipped?

As soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress in real-time.

Do you offer a size guide for your collections?

Absolutely. You can find a detailed size chart on every product page. We provide measurements in both inches and centimeters, along with fit recommendations (e.g., true to size, slim fit, or oversized).